Refund & Cancellation Policy

This policy applies to paid AssetGo subscriptions purchased via our website and supported Indian payment gateways.

1. Cancellation

You may cancel renewal from Billing in your agency admin account. Cancellation stops future charges at the end of the current paid period unless otherwise stated at checkout. Access continues until the period ends.

2. Refund eligibility

• Duplicate or accidental charges: full refund of the duplicate amount after verification.
• Service not provisioned: if we fail to activate a paid plan after successful payment, you may request a full refund.
• First paid month (monthly plans): if you cancel within 7 days of the first paid charge and have not materially exceeded fair-use export/API abuse, you may request a refund of that first charge.
• Annual plans: refunds after 7 days from purchase are prorated only at our discretion for documented outages attributable to AssetGo lasting more than 72 consecutive hours.

3. Non-refundable items

Trial periods (free), third-party pass-through fees, and amounts already consumed beyond the windows above are generally non-refundable.

4. Timeline

Approved refunds are initiated within 5–7 business days to the original payment method. Banks/UPI providers may take additional time to reflect the credit.

5. How to request

Email info@assetgo.in with agency name, invoice/payment reference, and reason. Grievance contact: Grievance Officer (info@assetgo.in).

6. Chargebacks

Please contact us before raising a chargeback so we can resolve billing issues quickly. Confirmed fraudulent chargebacks may result in account suspension.