Laptop Tracking for MSPs: Multi-Vendor Custody Without Chaos
MSP playbook for tracking client laptops across repair partners, logistics, and onsite engineers.
Published 2026-08-01 · Updated 2026-08-01
The MSP custody problem
Client devices leave your warehouse for OEM service, local repair, or courier to a branch. Each hop is a risk. Clients expect you to know status without calling three vendors.
Operating model
Use vendors and locations as first-class records. Dispatch with AWB when needed, require receive confirmation, and keep a timeline per asset. AssetGo Growth and above are built for multi-vendor teams.
Reporting clients will ask for
Movement history, current holder, time in transit, and damage notes with photos.